On October 31st, AOL Journals, an on-line blogging service, was closed down. The way this was carried out has not shown AOL in a favourable light in terms of customer service.
Although AOL Journals were earmarked for closure on July 25th, 2008, its users were not informed until September 30th. An option was offered to users for them to transfer any on-line journals to another service provider, but the company went out of its way to stifle further cooperation with users, threatening employees with dismissal if any help was discovered being made.
The point with Journals was that although they were a declining service, they meant more to their users than could be expressed in dollars and cents. For many, their journal kept them going through illness and other challenging times in life. Others passed away, leaving behind their journal as a posthumous tribute and legacy. The community of users helped each other. It was quite unique, but is left torn apart.
All enterprises want to make money, but when doing so goes to the detriment of its users, the company's ethical standards can be called into question. Not just AOL – any company.
[signed with name, address and phonenumber]